Contact

Get in Touch. We're Here to Help!

At Tender Strands, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

Get in touch

Frequently asked questions

FAQ

check_box

What makes Tender Strands brushes different from regular brushes?

Our brushes feature soft boar and nylon bristles with cushioned bases specifically designed for sensitive scalps. Created by a mum and hairdresser with 15+ years of experience, they're perfect for kids with sensory needs, NDIS clients, and anyone who finds regular brushing painful. The ergonomic design reduces discomfort and overstimulation while effectively detangling knots.

check_box

How do I know if my child has a sensitive scalp?

Signs include crying or fussing during brushing, complaining of pain when hair is touched, avoiding hair washing, or having red, irritated scalp after brushing. If your child dreads hair time or you're struggling with tears and tantrums, our gentle brushes can transform the experience into something positive.

check_box

Do you offer a money-back guarantee?

Yes! We offer a full money-back guarantee with 30-day returns accepted, even if it's been used. If you're not completely satisfied with your Tender Strands brush, simply return it for a full refund. We want every family to have a positive hair care experience.

check_box

How do I choose between the Big Brush and Mini Brush?

Big Brush ($49.95):Perfect for everyday use, longer hair, and when parents are helping with brushing. Great for thick or curly hair types.

Mini Brush ($14.95):Ideal for travel, school bags, touch-ups, and children learning to brush independently. Popular with our customers for on-the-go use.

check_box

Are your brushes suitable for all hair types?

Yes! Our brushes work effectively on straight, wavy, curly, and coily hair. The soft bristles and cushioned base adapt to different textures while the boar and nylon bristle combination provides gentle detangling for fine hair and effective smoothing for thick hair.

check_box

How do I clean and maintain my brush?

Remove hair from bristles regularly using the included cleaning tool (our little black fork!) or a wide-tooth comb. Wash monthly with warm water and gentle shampoo, then air dry bristle-side down. With proper care, your Tender Strands brush will last for years.



check_box

Do you offer wholesale pricing for salons?

Yes! We partner with salons across Australia. Salons receive wholesale discount with no minimum order. If you're a salon owner interested in retailing our products, contact us at contact@tenderstrands.com for our wholesale information pack.