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Questions? We're here to help
Need help choosing a brush, have a question about an order or interested in stocking Tender Strands? Send us a message and we'll get back to you as soon as we can.
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Frequently asked questions
Helpful answers
Which brush should I choose?
Which brush should I choose?
Our Premium Detangle Brush is a full-size option, the Everyday Brush is mid-size, the Mini is useful for bags and travel, and the Wet Detangling Brush is an option for wash-day routines. Message us if you need a hand choosing.
Do you have options for sensitive scalps?
Do you have options for sensitive scalps?
Yes. Tender Strands was created with gentler brushing in mind. Comfort is personal: try light pressure, small sections and breaks when needed. No brush is guaranteed to be pain-free for everyone.
How does free delivery work?
How does free delivery work?
Eligible Australian orders of $75 or more qualify for free delivery. Available shipping methods and costs for your address appear at checkout.
Can I return an order?
Can I return an order?
Please check the current returns policy before purchasing or contact us about your order. Your rights under Australian Consumer Law still apply.
Do you have a Mini Brush?
Do you have a Mini Brush?
Yes, our Mini Detangle Brush is a compact option for school bags, handbags and travel. You'll find the current colours and prices in the shop.
How do I care for my brush?
How do I care for my brush?
Remove loose hair regularly and follow the product's care instructions. Avoid excessive soaking of brushes with cushioned bases or natural bristles.
Do you supply salons and retailers?
Do you supply salons and retailers?
We welcome wholesale enquiries from salons, boutiques and retailers. Email contact@tenderstrands.com or use the form above to ask for more information.